FAQ

FAQ

What is Raw Hair?
Imagine the feel of soft, natural hair that hasn’t been touched by chemicals or processing. Raw hair is 100% pure, unprocessed human hair collected directly from donors. It has never been dyed, bleached, or altered, so you get the authentic texture and look straight from the source. Each bundle is unique, with slight variations that come from a single donor, giving you that natural, effortless appearance.
 
With the right care, raw hair can feel silky and look stunning for 2-3 years or even longer. Its longevity depends on how well you treat it. When you handle it gently, use quality products, and follow a good maintenance routine, it can stay as soft and beautiful as the day you got it.
 
Raw hair feels smooth and luxurious because its cuticles are intact and aligned in the same direction. This reduces tangling, so it glides easily through your fingers. While a little shedding is normal, much like your own hair, regular brushing and gentle handling will keep it from tangling excessively, giving you that soft, flowy sensation every time you run your fingers through it.
 
The number of bundles you need depends on the length you choose and the desired fullness of your look. Here’s a simple guide to help:
Hair Length Recommended Number of Bundles
10″ – 16″ 2-3 Bundles
18″ – 22″ 2-3 Bundles
24″ and Longer 3-4 Bundles
Need More Help?
Choosing the right amount of hair is a personal decision and depends on your desired look. If you need more guidance, our team is here to help you pick the perfect amount for your style. Just reach out, and we’ll make sure you get the volume and length you’re looking for!
 
We offer a range of natural textures to suit your personal style, whether you’re looking for sleek elegance, bouncy volume, or bold curls. Here’s a breakdown of the textures you can choose from straight, wave, curly, kinky curl, Yaki
 

If you have a specific texture in mind, we can pre-order it just for you! Reach out to us, and we’ll make sure you get the perfect texture to suit your style.

Tips

Tips for Maintaining Your Raw Hair Extensions
Here’s how to keep your raw hair extensions looking fabulous and feeling luxurious:
Use a Silk Pillowcase
It’s smoother than cotton, reducing friction while you sleep. This helps prevent tangling and frizz, making your hair feel softer and look shinier in the morning.
 
Overwashing can strip the hair of its natural oils, leaving it dry and brittle. Instead, wash your extensions only when needed, typically every 1-2 weeks, depending on your styling routine. This keeps them hydrated, shiny, and feeling silky.
 
Heat from styling tools can dry out your extensions and lead to split ends. Always spritz on a heat protectant before straightening or curling to keep the hair feeling soft and looking healthy.
 
Brushing harshly can lead to breakage. Use a wide-tooth comb or a brush designed for extensions, starting from the ends and working your way up. It feels gentler on your hair and helps maintain its natural texture.
 
Just like your own hair, extensions need moisture. Treat them to a deep conditioning mask every 2-3 weeks to keep them hydrated and smooth. It will leave your hair feeling incredibly soft and nourished.
 
Both can dry out and damage raw hair. If you plan to swim, braid your hair and wear a swim cap. This helps protect it from tangling and feeling rough after exposure to harsh water.
 

 

Air drying helps maintain the natural texture of your raw hair extensions. After washing, gently squeeze out excess water and let the hair dry naturally. It feels softer and avoids the damage that blow-drying can cause.
 
Heavy products can weigh down the hair, making it look greasy and feel sticky. Opt for lightweight leave-in conditioners or serums that keep the hair shiny without losing its natural bounce.
 
Proper storage helps maintain the hair’s softness and prevents tangling. Keep your extensions in a silk or satin bag, or wrap them in a silk scarf when not in use. This way, they stay ready to wear, feeling smooth and looking fresh.
These simple yet effective tips will help your raw hair extensions stay soft, shiny, and looking their best, so you can enjoy that natural, luxurious feel every day!
 
Exchange and Return Policy
Exchanges for Change of Mind/Preference
If you’ve had a change of heart and want to exchange your item, we’ve got you covered. You can request an exchange within 14 days of receiving your order, as long as the item is:
 
* Unworn and unaltered—just as soft and pristine as when you first received it.
* In its original packaging, untouched and ready to go.
You can exchange the item for another product. Please note that a new postage fee will apply for the exchange shipment.
 
Shipping Costs for Returns
All return shipping and handling costs are the responsibility of the customer. We strongly recommend using a courier service that provides tracking information and delivery confirmation, as we are not liable for lost or damaged packages. The item must be received by us before we can process any exchange or refund.
 
Can I Return Hair if I’ve Opened the Package?
For hygiene and safety reasons, once the hair has been opened, unbundled, or tampered with, we cannot accept it for return. We understand that you want to feel confident about your purchase, so we recommend taking a close look at the hair while it’s still in its original packaging to ensure it meets your expectations before breaking the seal.
 
 
ORDERS
I haven’t received a confirmation email
Please note that order confirmations are automatically sent to your email so please be sure to check your junk/ spam folder too. If you still cannot find your order confirmation email, please send us an email including your full name and delivery address and we’ll look into this for you